Order status

Track your order

Enter your order number (it starts with #) and the email you used at checkout. We'll show you exactly where your package is.

Ground & Express

UPS

Most US orders ship UPS from our Harlem or Bronx store. Your tracking number starts with 1Z.

Track on UPS
International & eCommerce

DHL

International orders and some US orders ship DHL. Use the tracking number from your shipping email.

Track on DHL
Same-day NYC

Uber Direct

Same-day deliveries in NYC come with a live courier link by text and email once your order leaves the store.

About same-day delivery

Where to find your order number

  1. Check your order confirmationThe subject line and the top of the email show your order number, e.g. #12345. Enter it with or without the #.
  2. Use the same emailEnter the email address you typed at checkout — that's how we match you to the order.
  3. Or paste the tracking numberOnce your order ships, the tracking number in your shipping email works here too.

Tracking questions

My order says fulfilled but tracking hasn't moved.

Carriers usually scan the package within one business day of pickup from our store. If there's no movement after 2 business days, reach out and we'll check with the carrier for you.

Tracking says delivered but I don't have it.

Check with neighbors, your building's front desk or mailroom, and around any side entrances — carriers sometimes mark a package delivered a few hours early. If it hasn't turned up within 48 hours of the delivery scan, contact us with your order number and we'll open a trace with the carrier.

Can I change my delivery address or reroute my package?

Please don't reroute or hold packages through the carrier — it can void delivery coverage. If your address needs to change before the order ships, contact us right away with your order number.

I picked up in store — why is there no tracking?

In-store pickup orders don't have tracking. You'll get a "ready for pickup" email; bring your order number and a photo ID to the store you selected.

I can't find my order number.

Search your inbox (and spam folder) for "Capsule NYC" — the order confirmation contains it. Still stuck? Contact us with the name and email you ordered under and we'll look it up.

Can't find your package or need a hand? We answer within 24 hours.

Contact us