Shipping & delivery

From our door to yours.

Every online order ships straight from our Harlem or Bronx store — same racks, same day. Pick it up, get it same-day in the city, or have UPS or DHL bring it to you.

Pick up in store Same-day with Uber Direct UPS shipping DHL Express & DHL eCommerce

In store

Pick up in store

Ready in about 2 hours Free

Choose either store at checkout. We'll email you the moment it's ready — usually within 2 hours during store hours (11 AM – 7:30 PM, every day). Bring your order number and a government-issued photo ID; only the person who placed the order can collect it.

New York City

Same-day with Uber Direct

Usually within a few hours Rate shown at checkout

Available within NYC when a store is open. A courier picks up from the shop and brings it to your door; you'll get live tracking by text as soon as it's on the way.

United States

UPS shipping

1–2 business days in NYC · 2–5 nationwide Live UPS rates at checkout

Orders ship within one business day from the store. Ground, 2nd Day Air and Next Day Air are offered at checkout, and USPS is available for addresses UPS can't reach. Tracking arrives by email and SMS as soon as the label prints.

International

DHL Express & DHL eCommerce

Express 2–5 business days · eCommerce 7–14 Live DHL rates at checkout

We ship worldwide. Duties, taxes and import fees are set by your country and are not included in the shipping price — the carrier collects them before delivery. Refused or unclaimed international parcels are refunded as store credit less shipping and return fees.

What happens after you order

You place your orderYou'll get a confirmation email within a minute. That's the window to catch a wrong size or address — reply to it right away.
We pull and pack itOrders are allocated and packed within one business day, straight off the floor at Harlem or Fordham Road. Once it's in processing it can't be cancelled.
It shipsWe print the label and you get tracking by email and text. Pickups and Uber Direct orders skip this — you'll hear from us when it's ready or on its way.
It landsKeep an eye on the tracking. If a package is marked delivered but hasn't turned up, tell us within 48 hours and we'll open a claim with the carrier.

Good to know

Can I change my address or size after ordering?

Only before the order is processed — reply to your confirmation email immediately and we'll do our best. Once it's allocated and packed we can't make changes, and we don't honor claims on orders where the customer reroutes the package or changes the delivery terms directly with the carrier.

What can slow my order down?

An incorrect or incomplete address (missing apartment or suite number), stock being allocated from our other store, changes requested after ordering, or a fraud-screening hold on higher-risk orders. Most orders still go out within one business day.

Do you require a signature?

Some higher-value orders ship signature-required for your protection. If you won't be home, choose in-store pickup or ship to a work address. Please don't switch a signature-required delivery to no-signature with the carrier — that voids our shipping protection.

Do you ship to PO boxes or APO/FPO?

UPS can't deliver to PO boxes, so please use a street address. For APO/FPO addresses, contact us before ordering and we'll arrange USPS.

Who pays international duties?

You do — duties, taxes and brokerage fees are charged by your country's customs and collected by DHL before delivery. They're not included in our prices or shipping rates.

Can I return something I had shipped?

Unworn items with tags can be returned for store credit within 10 days of delivery through our Return Center. Sale, clearance and limited-release items are final sale. Full details on our return policy page.

Still have a question about your delivery? Email info@capsuleclothingstore.com or DM @capsule_nyc — we answer within 24 hours.

Your Cart