Our goal is to make sure you are completely satisfied with the items
you order and your experience with CAPSULE.NYC
Depending on the reason for the return and the condition of the product,
there may be several options available to you.
- Items marked or purchased on sale are final sale. There will be no exchanges or returns for items purchased on Sale.
• Refunds for store credit only.
• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code.
• You will have 7 days from delivery of your package to file a return claim with customer service.
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. We can not ship out the replacement item until our warehouse receives the item being returned.
• If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
• Upon approval of your RA #, you have 10 days to have your return at our warehouse. If we do not receive your return within 10 days, your RA # will automatically cancel
• If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
• Please note, that ALL items must have their original tags attached, be unworn and unwashed.