Mason Hat | Aqua
We do our best to ship all orders within 48 hours, however, the allocation and order processing functions happen within hours. Once an order is in the allocation and processing stage, orders cannot be cancelled. Some things that could cause a delay in shipping are:
1. Bad addresses/invalid addresses/missing apartment or suite numbers
2. Allocating inventory from different locations
3. Any edits to addresses or products on an order
4. Fraud clearing service slow to clear higher risk orders
All domestic orders will be fulfilled by UPS or USPS. International
orders are fulfilled by UPS or DHL at the customer's discretion. Once an
order is shipped, customers will receive tracking information by Email
and SMS text.
Returns and exchanges
We apologize that your item(s) did not work out for you.
Please click the link below to begin the returns process. Please DO NOT use the Return Center to cancel an order.
**We do not process exchanges but rather put the power in the buyers’
hands to facilitate their own exchange. Upon receiving your return we will issue store credit which you can use to purchase the item or size you desire.**
SALE/CLEARANCE items and any LIMITED RELEASE products are considered FINAL SALE and will NOT be eligible for return.