Please download our Returns and Exchange form here. Please fill out the form completely with all the accurate information. Lastly, please enclose the form with the returned items and ship to the following address:

Capsule NYC
Attn: Returns/Exchanges
383W 125th Street,
New York, NY. 10027
Terms and Conditions:
Once and order is placed it cannot be canceled. Once the order is received, you can send the item or items back following these simple instructions(Link to Returns/Exchanges).

Once and order is placed it cannot be canceled. Once the order is received, you can send the item or items back following these simple instructions(Link to Returns/Exchanges).

Please allow 3-5 business days for order processing. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

We cannot and will not change or intercept a package to alter the delivery. We will only ship to the address verified by PayPal at checkout.

All U.S orders are shipped via UPS ground to the continuous 48 U.S. states for free over $100 spending. Any order that totals to less than a $100 will be charged a $12 shipping fee.

We do not accept returns on Sales items. All Sales on sale items are final. If Sales items are returned, the package(s) will be refused, which Capsule NYC will not be held responsible for.

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