All domestic orders will be fulfilled by UPS or USPS. International orders are fulfilled by UPS or DHL at the customer's discretion. Once an order is shipped, customers will receive tracking information by Email and SMS text.
Complimentary Ground Shipping on all orders over $200! All orders are shipped between 1-2 business days. All items on "Sale" are Final Sale.
May this signature Kenzo sweatshirt go to prove that sometimes, there's nothing wrong with being a little bit Xtra.
We do our best to ship within 48 hours, however, the allocation and order processing functions happen within hours. Once an order is in the allocation and processing stage, orders cannot be cancelled. Some things that could cause a delay in shipping are:
We apologize that your item(s) did not work out for you.
Please click the link below to begin the returns process. Please DO NOT use the Return Center to cancel an order.
**We do not process exchanges but rather put the power in the buyers’ hands to facilitate their own exchange. Upon receipt of your return we’ll issue store credit which you can use to purchase the item or size you desire.**
SALE/CLEARANCE items and any LIMITED RELEASE products are considered FINAL SALE and will NOT be eligible for return.