All domestic orders will be fulfilled by UPS or USPS. International orders are fulfilled by UPS or DHL at the customer's discretion. Once an order is shipped, customers will receive tracking information by Email and SMS text.
On this sweater, the world's best-dressed bear contrasts formalwear with a patchwork duffel coat for a bold look that's purely Polo. His outfit incorporates embroidered details like a Tuxedo Bear watch, as well as real wooden toggles.
We do our best to ship within 48 hours, however, the allocation and order processing functions happen within hours. Once an order is in the allocation and processing stage, orders cannot be cancelled. Some things that could cause a delay in shipping are:
- Bad addresses/invalid addresses/missing apartment or suite numbers
- Allocating inventory from different locations
- Any edits to addresses or products on an order
- Fraud clearing service slow to clear higher risk orders
We apologize that your item(s) did not work out for you.
Please click the link below to begin the returns process. Please DO NOT use the Return Center to cancel an order.
**We do not process exchanges but rather put the power in the buyers’ hands to facilitate their own exchange. Upon receipt of your return we’ll issue store credit which you can use to purchase the item or size you desire.